Why work with FMC
Efficiency: FMC has an excellent performance through the careful use of up-to-date files (Hoogtij DM), criteria (eg Call-me-not register) and coaching. Demonstrated by long-term assignments for demanding parties such as TNT, Post.nl and legal service providers. Of course this can be substantiated with figures!
Expertise: By various clients in B-to-B service projects and telesales for legal support, for almost every project a script is available or custom made.
Teamwork: No telephone factory – a flexible and varied group of on average 30 men and women, dedicated and motivated. Most call agents at FMC follow HBO or WO studies next to their job. They are screened for oral and written language skills, the right commercial and social characteristics and assertiveness.
Coaching: The basis of the success of FMC; in particular because not only experienced forces are used as mentors, but they are also supervised. The pleasant working atmosphere ensures that there are not only competitive incentives, but mutual coaching is also appreciated.
Reports: FMC works with Teleknowledge management systems. As a result, we are able to speak to your customers and prospects adequately orally or in writing, store information and conversations in a structured manner and automate follow-up and control actions.